IT Support Engineer (w/m/nb)

Department: IT
Place of Work: Vienna, Austria
Duration: Full-time (40hrs/week), permanent
Salary: Based in Vienna: EUR 40.000 gross/year with readiness to overpay dependent on experience
Reports to: IT Teamlead
Starting date: As soon as possible

We are looking for a motivated IT Expert who wants to go the extra mile to support our colleagues on IT issues. In this role you manage the Support System, guaranteeing fast and qualitative support for end users. You ensure that every user can access all systems necessary for digital collaboration. Also, we count on you to keep all Cloud and local Servers and Systems up and running. Do you want to join our global IT Team and help us make the world a bit better?

Your tasks

You deliver 1st and 2nd level support to our staff via e-mail, telephone, ticketing system and remote maintenance in a timely manner.

You are responsible for ensuring the operational stability and quality of all Windows client, server, cloud systems and the services and applications running on them.

You manage email accounts and access rights, administrate our phone system and MS Office applications.

You ensure that the equipment of our office rooms is working and help your colleagues with using them. You serve as focal point to all colleagues all over the world and hold IT onboardings.

You support further development and improvement of the IT processes. You participate in international projects in the field of IT.

  Your profile

You have established professional experience in 1st and 2nd level support and knowledge of the Microsoft environment (OS, M365, Active Directory, etc.)

You have the ability to troubleshoot and accurately diagnose IT-related issues. You have experience with various Hardware and Software.

You bring a proactive, solution-oriented and supportive way of working. You have an open-minded personality, enjoy working in a multicultural environment and perceive a dynamic environment as a challenge and chance to grow.

You bring excellent English and German skills; Other languages, e.g. French or Portuguese are an asset.

You are interested in Light for the World’s mandate area and identify with our values.

  Our offer

an outstanding opportunity to bring about change through an international development organization and to extend your professional experience

a highly motivated and professional team that strives towards continuous development. We believe in participatory leadership and expect you to contribute your expertise and ideas.

a competitive salary for the NGO sector, incl. full social insurance & other benefits

flexible working hours with remote working options

a friendly, dynamic and inclusive working environment

Deadline for applications is 9 April 2023. Please apply via clicking "Apply now" below. We are looking forward to your application!

We are an Equal Opportunity Employer and place a high value on diversity and inclusion in our organization. We welcome and encourage applications from all people regardless of national origin, gender, religion, age, sexual orientation or gender identity, and we very much welcome applications from people with disabilities.

For any questions related to accessibility and inclusion at Light for the World, please do not hesitate to contact us at recruitment@light-for-the-world.org.