Location: ERL S SP 9
Mode of Employment: Part-time / Fixed Term
A Snapshot of Your Day
As a working student, the role supports the team in improving process governance and documentation for key service management functions to ensure business continuity and operational efficiency. The position focuses on supporting service transition frameworks, documenting ITSM processes, and coordinating with stakeholders. The ideal candidate is a student of IT or Business Administration with basic ITSM/ITIL knowledge, strong organizational skills, proficiency in MS Office, and good English communication skills.
How You'll Make an Impact
- Support the definition and continuous improvement of the Demand Intake Process
- Maintain and update operational and process documentation, including manuals, process descriptions, and transition documents
- Document and support core ITSM processes such as Incident Management, Change Enablement, and Service Request Management
- Assist in creating and maintaining the Service Transition Concept, including roles, responsibilities, and the RACI matrix
- Coordinate and collaborate with internal and external stakeholders on process-related topics in a multi-vendor environment
- Prepare presentations, reports, and process guidelines using MS Office and support effective cross-team communication
What You Bring
- Enrolled in a Bachelor's or Master's program in IT, Business Administration, or a related field; no prior professional experience required
- Fluent in English (written and spoken); German language skills are an advantage
- Basic knowledge of IT Service Management (ITSM), including ITIL, Demand Management, and process documentation
- Proficient in Microsoft Office (Word, Excel, PowerPoint) with a basic understanding of AI tools
- Strong analytical and organizational skills with the ability to work independently
- Team-oriented mindset with effective communication skills for stakeholder collaboration
About the Team
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100.000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Exciting insights into an international company
- Lay the foundation for your career with us
We value equal opportunities and welcome applications from people with disabilities.
https://jobs.siemens-energy.com/jobs
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