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Customer Insights Analyst (m/f/d)

Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-leading capabilities in payment processing, digital wallets and online cash solutions. paysafecard is part of Paysafe Group and global market leader in online prepaid payment methods. Based in Vienna, the company is internationally active and present in nearly 50 countries around the world.


  • Bring together, explore and analyze large scale datasets to find actionable business insights
  • Provide better understanding of customers, their user characteristics, how they use our products
  • Communicate findings (e.g. visualization) and play a key role in customer insight strategy
  • Collaborate across departments to help support a data-driven approach to life cycle management (e.g. acquisition channel optimization, cross-selling score, churn prevention)
  • Developing interactive models used to answer/solve specific business questions/issues, empowering key stakeholders
  • Define program/campaign targeting criteria and results measurement
  • Run ad-hoc analyses to identify and recommend innovative options to drive business strategy


  • BA/MA Degree in business administration, statistics, mathematics or computer science
  • Min. 3+ years of relevant experience in analytics, consumer research and/or business analysis
  • Database analytics and statistical knowledge as well as business acumen are required
  • Experience in analyzing customer data and extracting valuable insights
  • Strong knowledge of SQL is mandatory, knowledge of Python/ R is an advantage
  • Familiar with supervised and unsupervised machine learning 
  • Experience with visualization tools (e.g. Tableau, Power BI, ggplot2)
  • Strong command of English and German (spoken and written)
  • Strong communication and interpersonal skills
  • Strong initiative and dedication to quality
  • Self-motivation and self-reliance


  • Both an international working environment and an open and great working atmosphere, where successes are celebrated together
  • Excellent public transport connection 
  • Mobile Working, flexi-time (without core hours) and other great company benefits
  • International development and career opportunities
  • An annual gross salary starting from € 50.000,- with a view to increase based on the qualification and experience

We look forward to your application!

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Customer Insights Analyst (m/f/d)

3 - 5 Jahre Berufserfahrung

Veröffentlicht am 15.11.2019