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Service Fulfilment Operations Specialist (f/m/d), 40h/w - IKEA Distribution Services GmbH & Co OG Wels


  • You have excellent knowledge of relevant IT systems/solutions/tools within service business.
  • You apply analytical process oriented thinking when acting and propose solutions.
  • You have the ability to respond to business and customer needs by providing effective solutions within the area of expertise.
  • You know IKEA processes and service business leading to an excellent customer fulfilment.
  • You understand the customer needs, demands and expectations on the market.
  • You understand KPIs used for success measures for own function.


    You are responsible:

  • for creating performance reports from IT solutions to enable a high performing daily operations and an efficient distribution network connected to service fulfilment including capacity utilisation, delivery performance and shipment life cycle with a focus on quality and a customer-centric collaborative mind-set to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability.
  • to secure excellence in operations and quality under the scope of Service Fulfilment on the market through securing proper system setup for services, monitoring and reporting.
  • to define and maintain short and mid-term service and capacity parameters based on available forecasts.
  • for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.

    And you support and contribute:

  • to short-, and mid-term development of existing service partners through trainings in relevant IT solutions and for providing first line IT support towards service partners in daily business to secure that the service partners have the knowledge to perform their tasks to represent IKEA well.
  • to the development of operational processes, tools and ways of working in line with daily operational requirements in cooperation with relevant stakeholders.


    We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you've wonder who's responsible for finding effective and efficient ways of picking up the products for our customers, that's us. We're passionate about working together to improve the customer experience at IKEA!


    If you have job specific questions, please contact Tim Siegmund (Senior Recruiter) at tim.siegmund@ingka.ikea.com.

    We would like to inform you that our selection process starts even before the job advertisement is closed. Once we have found a suitable candidate, we will end the selection process and cannot consider any further applications.

    For this fulltime position we offer you a monthly gross salary starting from € 2.591 (on fulltime base with an ALL-IN contractual agreement). We are willing to pay more depending on experience and qualification.

    The position can be located in Wels and/or in Vösendorf.

    We welcome all applications, but please apply online only!
  • Service Fulfilment Operations Specialist (f/m/d), 40h/w - IKEA Distribution Services GmbH & Co OG Wels


    Veröffentlicht am 03.11.2021

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