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Quality Complaint & Incident Specialist (f/m/x), Hybrid

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Job Description

About the role:

For our Complaints Team in the area of Quality Compliance we are looking for a well-organized person who likes working in a team. If you are interested in a meaningful position with diverse tasks then you will be the right person. In the close cooperation with numerous departments you examine customer complaints and contribute consistently in this way to the high quality of our products for our patients.

How you will contribute:

  • Handling of Complaint and Adverse Event investigations according to the related procedures with respect to the timelines, including:

    • Evaluation of complaint samples (description, taking photographs)

    • Processing and tracking of investigational activities with internal contacts

  • Complaint related communication and alignment with internal and external Surveillance Teams, including:

    • Summarizing the investigation reports in English reports

    • Uploading the finalized investigation reports and pictures to Trackwise

    • Forwarding the finalized investigation reports to our external partners

  • Support of the local inspection team before and during external inspections and audits (providing complaint related documents, expertise during the inspection)

  • Handling and support of Quality Incidents: incident owner or support of incident owners, data gathering, documentation & presentation

What you bring to Takeda:

  • Graduated from a technical, chemical or biological college or university with practical experience of quality operations function or related area

  • Good experience in quality assurance, knowledge and understanding of the quality requirements in the area of manufacturing, quality control would be a great advantage

  • Knowledge and experience in project management would be a benefit

  • Strong communication and technical skills, competence, self-responsible, accurate, reliable

  • Negotiation, interpersonal, organizational and analytical skills

  • Interest in developing and adapting of IT-Tools  for the team in collaboration with the IT-department (e.g. Power BI, Dashboards)

  • Good command of English and German

What Takeda can offer you:

A competitive remuneration package with a minimum salary of € 3.909,67 gross per month (full-time, collective wage agreement for the chemical industry) - the actual salary depends on your professional experience and qualifications.

  • Family-friendly company environment; Support with parental leave, dad month, Bilingual company kindergarten

  • Work @ home depending on the position / department

  • Comprehensive training programs

  • In-house job rotation program

  • In-house Canteen with discounts or meal vouchers

  • Works council (events, festivals, shopping vouchers, etc.)

  • Employee Referral Program

  • Employee Recognition Program

  • Takeda Resource Groups

  • Medical checkups

  • Free vaccination program

  • Fitness Center

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Empowering our people to shine:

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, or any other characteristic protected by law.


AUT - Wien - Industriestrasse 67

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Full time

Quality Complaint & Incident Specialist (f/m/x), Hybrid


Veröffentlicht am 15.11.2023

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