IT Support and Local Operation - VIE (m/f/d)

Req ID: ID416492

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, trams, and e-buses to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where 70,000 people lead the way to greener and smarter mobility, worldwide.

We are looking for a VIE as IT Support and Local Operation for our site in Vienna, AUSTRIA

Your Role:

1. Coordinate Local End-User Support:

• Work with Local On-Site Support teams, giving them priorities and ensuring daily performance

• Follow backlog for incidents & service requests, report progress to End-Users and track root cause analysis

• Monitor performance & escalate major local issues

• Anticipate incidents and drive problem management

• Ensure Local Assets (PCs, Telephones, other IS&T equipment’s, …) are properly managed

2. Support Local Infrastructure Projects:

• Identify the need for local Infrastructure projects, and raise demand to Regional Operation Manager or Local Business Partner

• Follow the project management process from demand to execution

• Support delivery of projects as per Quality/Cost/Date under E2E PM lead

• Identify needs for end-user training/tutorials. Deliver ad-hoc training

3. Be key local contact for any operational IS&T topic:

• Consolidate feedback & requirements from users, and escalate within the organization when relevant (Regional Local Operations: Business Partners)

• Make proactive proposals to central organizations to improve overall performance

• Be a local relay for central teams (information gathering / local communications / …)

• Formalize description of local infrastructure (Site ADD/ID card for instance) and maintain documentation up-to-date

4. Manage local onsite support Services (IS&T) partners on your perimeter:

• Manage local partner activities and monitors performance

• Formalize issues, follow up and escalation with operations teams

• The local partner perimeter (or influence area) may include one or several sites in one or several countries

• Contribute to incident and problem management (led by the operations team)

• Liaise with local management (including site MDs) to deal with major incidents/crisis

• Approve service requests depending on validation workflows

• Identify needs for end-user training/tutorials

5. Additional Activities include local budget management and participation in audit activities for IT

Competencies & Skills:

• Degree preferably in Computer Science/information systems or Business or Engineering supported by experience in computer systems or equivalent education and experience.

• Proven experience in Operation support and end-user support

• Fluent in English is mandatory, German would be a plus

• Good communication skills and ability to communicate widespread with international teams

• Result-oriented and eager to work with sufficient autonomy in an international environment

• Show intellectual curiosity and creativity

• Teamwork

Details of the Volunteers for International Experience (VIE) program:

• Assignments are open for citizens of European Union countries between 18 and 28 years, who have fulfilled the military service obligations of their country
• A VIE assignment will be in a country other than that of the applicant
• Set up by public sector statute in France, managed by the Business France organization
• Assignment lasts from 6 to 24 months, renewable once within a cumulative limit of 24 months
• Compensation (non-taxable) linked to the cost of living index and set by Business France: 2 627,33 € in Austria
• International social protection is extended to eligible parties
• 2.5 days of holiday per month

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people is offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.